Company Vision, Mission and Values

Our Vision

Fagg’s Mitre 10 will be Geelong’s favourite trade & home improvement centre.

Our Mission

	Our “Mighty Helpful’’ attitude towards meeting our customers’ needs.
	Our competitive pricing.
	Our commitment to train, develop & reward our people based on performance & loyalty.
	Continuously improving our business & performance.
	Strong community involvement & sponsorship
	We treat with respect customers, fellow staff members and all others with whom we deal.

Our Values

These values will be applied by all Directors, Managers and team members of Fagg’s Mitre 10 in every aspect of our business operations.

	Customer Service	We are always Mighty Helpful by giving our customers first priority. If we are not serving a customer, we are serving someone who is.
	Accountability	We are accountable for our actions and decisions.
	Fairness	We deal with every issue on a fair and reasonable basis.
	Friendliness	We are friendly, welcoming and co-operative with our customers, fellow team members and all others with whom we deal.
	Honesty and Integrity	We act with honesty & integrity at all times.
	Professionalism	We present ourselves and conduct our business in a professional manner at all times.
	Sound Work Ethic	We demonstrate a sound work ethic and commitment, work to the best of our ability and always productively use the time available.
	Respect	We treat with respect customers, fellow staff members and all others with whom we deal.
	Teamwork	We will work co-operatively together as a team to achieve the best outcomes for our customers and our business.